FAQ

Where is Winkello located?
We are based in Munich, Germany.

Do you offer international shipping?
Yes, we ship worldwide.

How long does shipping take?

• Within Germany: 1 to 3 business days

• Within Europe: 3 to 5 business days

• International: 5 to 12 business days

How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also visit our "Track Your Order" page on our website.

What payment methods are accepted?
We accept major credit cards, PayPal, and other secure payment methods.

How do I contact customer service?
You can reach us at support@winkello.com or by phone at +49 178 4423853.